This Privacy Notice has been updated on 17 August 2018.

All GEMA MINERAL’ companies are committed to protecting the User’s privacy and will process the User’s personal data only in accordance with relevant data protection legislation and good data processing practice.

We at GEMA MINERAL collect and use the User’s personal data (e.g. name, email address and telephone number) for various reasons such as to provide the User with our services and to enhance and personalize his/her customer experience.

In this Privacy Notice, we tell the User about GEMA MINERAL' personal data processing in general and provide information on how we use personal data about the User in specific situations such as for marketing, when he/she applies for a job at GEMA MINERAL, when he/she enters a contract with BASALTOS and when he/she visits the Website or functions linked to the Website.

This Privacy Notice contains the following information:

  • • Why we process the User’s personal data;
  • • What kind of information we collect about the User;
  • • How we use the User’s information;
  • • How we share the user’s information to others;
  • • For how long we store the User’s information;
  • • What cookies are and how they are used on the Website;
  • • How we protect the User’s information;
  • • What the User’s rights are in relation to personal data processing;
  • • Whether or not this Privacy Notice can be changed;
  • • How to contact us.

The user can find more detailed information about how GEMA MINERAL processes personal data on the following topics by clicking on the link:

  • • Marketing privacy notice;
  • • Customers and Business Partners.

Why we process the User’s personal data

We may collect personal data on the User for a variety of reasons. For more information on a specific type of data processing, the User is invited to look for the topic specific privacy notices listed above, such as our Marketing Privacy Notice.
What all personal data processing by GEMA MINERAL has in common is that the data processing is necessary in order for GEMA MINERAL to carry out its rights or obligations related to the User. For example, if the User is a customer, by collecting his/her personal data we may aim to provide him/her with the services he/she have requested; develop, enhance and personalize his/her customer experience; maintain and develop our customer relationship with him/her; and communicate with him/her more efficiently.
What kind of information we collect about the User
We primarily collect personal data directly from the User. The User may provide us data for example by contacting us, or providing feedback, registering as a User of our services, applying for a job, subscribing to our newsletters or other material, commenting on or discussing any content on the Website, or downloading or uploading material.
The types of personal data we collect on the User typically include information such as:
  • • the User’s identification and contact details, such as name, company, email address and telephone number;
  • • financial information;
  • • information on the customer relationship, such as communication preferences, the User’s product interests and the use of GEMA MINERAL’ products and services;
  • • the User’s login information such as the username and password in GEMA MINERAL’ Login Account or in Preference Center; and
  • • technical information, such as the User’s IP address.

It is always up to the User whether he/she wants to give personal data to us. If the User chooses not to do so, he/she should note that we might not be able to carry out an action he/she has requested. We may not be able to, for example, register he/she as a User, consider his/her job application, or provide him/her with our products or services.
When necessary, we may also use cookies and related technologies provided to us by third-parties, and create new information by analysing the data we already have on the User. More information about the cookies is provided below in the section “What cookies are and how they are used on the Website”

How we use the User’s information

How we use information on the User depends on why the information was originally collected. To give an idea of how we process personal data, we have included some examples below. For more detailed information, the User is invited to see our topic specific privacy notices.

In general, we tend to use the User’s personal data especially for the following purposes:

  • • to sell products and services to the User;
  • • to procure products and services from the User;
  • • to deliver goods or services to the User;
  • • to provide customer support for sold goods or services;
  • • to conduct surveys;
  • • to secure and optimize the website experience;
  • • to provide marketing communication;
  • • to secure and control the access to GEMA MINERAL’ premises;
  • • to carry out the recruitment process; or
  • • to otherwise enable us to fulfil our legal and contractual obligations.

How we share the User’s information to others

We use third-parties, such as service providers, to collect, store and process personal data on our behalf. Such service providers are only allowed to process the User’s personal data to the extent necessary for them to provide the service we have requested from them. As a main rule, they are not allowed to use the User’s personal data for the benefit of their own business.
In order to protect the User’s privacy, we require that all our service providers keep the personal data we provide them confidential and adequately secure. They are also required to abide by data processing agreements and applicable data protection legislation.
Additionally, GEMA MINERAL may disclose and transfer the User’s personal data within the GEMA MINERAL’ group of companies.

As GEMA MINERAL is a global group of companies with affiliates and service providers both within the European Union and outside of it, the User’s personal data may be transferred outside the European Union. The countries to which the User’s data is transferred may not provide the same level of data protection as the User’s home country. Despite this, when transferring personal data to foreign countries, we will always look after its safety by ensuring that there is a legal basis for the transfer and that applicable laws governing data transfers are followed.
For how long we store the User’s information

We store personal data only as long as is necessary to fulfil our rights and obligations related to the data. However, as these rights and obligations vary from one processing situation to another, we provide more information on such storage times in the topic specific privacy notices.
Once personal data is no longer necessary, we delete it or anonymize it as soon as possible
For how long we store the User’s information

We use cookies on the Website to improve the website's functionality and to obtain information regarding visits to the Website.

Cookies are small text files stored on the User’s computer which allow his/her computer to be recognized by the Website. We may use either cookies which save a file on the User’s computer permanently (permanent cookies) or cookies which disappear when the User’s browser is closed (session cookies).

With the help of cookies, we may collect information about, for example, the User’s computer, IP address, operating system and browser type. This information generally includes data which does not allow individual identification of information relating to a specific user. If, however, we hold personal data about the User, information collected by the use of cookies may be combined with such data.

Information gathered by cookies is used for statistical and analytical purposes such as maintaining statistics regarding the use of the Website, to conduct surveys in order to improve the Website and/or GEMA MINERAL' other products and services, to determine which parts of the Website are most popular, to provide information to third-parties so that appropriate advertising may be directed to the User, and to optimize the use of the Website. Cookies are also used to recognize the User when he/she return to the Website in order to, for example, provide him/her with information related to his/her own interests.

We use a range of third-party tools on the Website to enable features such as social media sharing and survey forms. In some cases, these third-party tools will place a cookie on the User’s computer and use tracking technology for the purpose of personalizing his/her experience or targeting advertising. These third-party cookies may include, among others, AddThis, Adform, Crazy Egg, Google Analytics, Google Tag Manager, NewRelic, and Typekit by Adobe. The User should refer to the privacy notices of each cookie provider for more information on their privacy practices.

The User may choose to refuse cookies and delete cookies by using the settings and features of his/her browser. As the User’s browser may be set to accept cookies by default, we encourage the User to review his/her browser settings in case he/she is concerned about the use of cookies on the Website. The User should note, however, that some parts of the Website may require cookies to function. Should the User choose to set his/her browser to refuse cookies, he/she may be unable to access such parts of the Website.

How we protect the User’s information
GEMA MINERAL uses robust measures to protect the personal data it holds. These measures include guidelines, procedures and protections meant to limit third-party access to the data, but also measures taken in order to limit our own personnel's and service providers' access to data they do not need in their tasks. In case the User wishes to learn more about our security measures, he/she can contact our privacy office.

What the User’s rights are in relation to personal data processing
As a registered GEMA MINERAL customer, the User may access and amend his/her contact details and other profile information at any time through the GEMA MINERAL Login Account, GEMA MINERAL Preference Center or other GEMA MINERAL user account the User has registered.
The User has the right to access the personal data we have collected on him/her and request that we erase or rectify any erroneous, unnecessary, incomplete or obsolete personal data. In addition, the User has the right to withdraw his/her consent to or otherwise opt-out of the collection of location data and/or direct marketing.

The User may use the rights described above and/or express any concern he/she might have about our use of his/her personal data by contacting our Privacy Office via the contact details provided below in the section titled "How to contact us".

We will do our best to resolve any issue the User might have related to our processing of his/her data. However, if the User is not satisfied with our answers or actions, he/she may always turn to his/her national data protection authority.
What the User should understand before clicking links to third-party websites

The Website may contain links to third-party websites. The User should note that GEMA MINERAL is not responsible for the privacy practices or contents of any such third-party website. Since this Privacy Notice only applies to the Website, the User should read the privacy notices of websites when he/she open them.
Whether or not this Privacy Notice can be changed

We may update this Privacy Notice at any time without expressly notifying the User of such changes. The up-to-date version of the Privacy Notice can always be found on the Website.

We recommend that the User revisits this Privacy Notice from time to time in order to review any possible changes.
How to contact us

If the User has any questions or requests regarding this Privacy Notice or the personal data we at GEMA MINERAL hold about him/her, he/she should contact our Privacy Office:
  • • By email at
  • • By visiting us in person at GEMA MINERAL Office